HealthWyz – Privacy Policy

1. Introduction

HealthWyz is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information in compliance with the Mauritius Data Protection Act 2017 and any other applicable healthcare data regulations.

By using our platform, you consent to the practices described in this policy.

2. What Data We Collect

We may collect the following types of data:

• Personal Identification Data: Name, contact information (phone number, email), date of birth, address.
• Health and Medical Information: Symptoms, health history, prescriptions, test results, and other health-related information shared with your provider.
• Payment Data: Billing address, payment method, transaction history (processed securely by third-party payment providers).
• Technical Data: Device information, IP address, browser type, cookies, and usage analytics to improve platform functionality.

3. How We Use Your Data

We process your personal and health data for the following purposes:

• To connect you with licensed healthcare providers and facilitate consultations.
• To arrange lab tests, home visits, and medication delivery services.
• To process payments and manage your account.
• To improve and personalize your experience on the platform.
• To comply with legal obligations under Mauritius law, including medical record-keeping and reporting requirements.

4. Legal Basis for Processing (Mauritius DPA 2017)

HealthWyz processes your data only when:

• You have given explicit consent (especially for health-related data).
• It is necessary to perform the services you requested.
• It is required to comply with applicable laws and healthcare regulations.
• It is required to protect your vital interests (e.g., in case of a medical emergency).

You have the right to withdraw consent at any time (see Section 9).

5. Data Sharing and Third Parties

Your information may be shared with licensed healthcare professionals, diagnostic labs, and pharmacies to fulfill the services you request.

We may share limited, anonymized analytics with technology providers for improving platform performance.

We do not sell or rent your personal or health data to any third parties.

All partners are bound by legal agreements requiring them to maintain confidentiality and comply with Mauritian healthcare and data protection regulations.

6. Data Storage and Security

All personal and health data are stored securely using encryption and access controls.

Only authorized staff and providers have access to your data on a need-to-know basis.

We implement organizational, technical, and administrative measures to prevent unauthorized access, misuse, or loss of data.

Data is stored in compliance with Mauritius DPA 2017 and healthcare data retention laws.

7. Data of Children

Users under 18 years of age must have a parent or legal consent of guardian to use HealthWyz services.

The guardian assumes responsibility for providing accurate information and overseeing the child’s use of the platform.

8. Cookies and Analytics

HealthWyz uses cookies and analytics tools to enhance user experience and understand platform usage.

You can disable cookies in your browser, but some features may not work properly.

9. Your Rights Under Mauritius DPA 2017

You have the right to:

• Access and obtain a copy of your personal data.
• Request corrections of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal/medical retention requirements).
• Withdraw consent for data processing.
• Lodge a complaint with the Mauritius Data Protection Office if you believe your rights are violated.

10. Data Retention

We retain personal and health data only for as long as necessary to provide services and comply with legal obligations. Medical records may be retained as per Mauritius healthcare laws.

11. Third-Party Links

Our platform may contain links to external websites. HealthWyz is not responsible for the privacy practices or content of these third parties.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Significant changes will be notified through our platform or email.

13. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: [Insert Email]

Address: [Insert Office Address]

Phone: [Insert Phone Number]